Dear customer

Hello! Our system shows that your address is not detailed and lacks specific street and house number. In order to receive the package as soon as possible and conveniently, please verify and reply to your specific address information at your convenience.

We look forward to your reply!

We apologize for the inconvenience!

I wish you a happy life!

Dear Jina Agatiello,

Thank you for your order #RT-IB-00591338 from our site https://www.luulla.com.

But sorry to tell, this item Canvas Patchwork Slope Heel Platform High Heels Size:CN39/Color: Silver you ordered is out of stock, we have many other styles, could you please check whether you’d like a change to another one? Thank you!

To express our apologies, we offer you a $15 voucher as a gift, and you can choose a $43.99 item as a replacement. Please let us know the link, color, and size of the product you need after selecting it. Looking forward to your reply!

Really sorry for any inconvenience and please feel free to contact for any other questions.

Best regards. 

Dear Kasia Lor,

Thank you for your order #RT-ABMB-0321-00589818 from our site https://www.luulla.com.

But sorry to tell, this item Princess A-line Bowknot Half Sleeves Ruffles Long White Dress you ordered is out of stock, we have many other styles, could you please check whether you’d like a change to another one? Thank you!

To express our apologies, we offer you a $15 voucher as a gift, and you can choose a $36.99 item as a replacement. Please let us know the link, color, and size of the product you need after selecting it. Looking forward to your reply!

Really sorry for any inconvenience and please feel free to contact for any other questions.

Best regards. 

Dear Schyler Shewmaker,

Thank you for your order #RT-IB-OC-4928-00582580 from our site https://www.luulla.com.

But sorry to tell, this item Rivets Round Toe Platform Super High Stiletto Heels Party Shoes you ordered is out of stock, we have many other styles, could you please check whether you’d like a change to another one? Thank you!

To express our apologies, we offer you a $15 voucher as a gift, and you can choose a $55.99 item as a replacement. Please let us know the link, color, and size of the product you need after selecting it. Looking forward to your reply!

Really sorry for any inconvenience and please feel free to contact for any other questions.

Best regards. 

Dear Ariadna,

Thank you for your order #RT-PPCP-0579737 from our site https://www.luulla.com.

But sorry to tell, this item 2017 Spaghetti Straps Loose Pure Color Short Jumpsuit you ordered is out of stock, we have many other styles, could you please check whether you’d like a change to another one? Thank you!

To express our apologies, we offer you a $15 voucher as a gift, and you can choose a $75.99 item as a replacement. Please let us know the link, color, and size of the product you need after selecting it. Looking forward to your reply!

Really sorry for any inconvenience and please feel free to contact for any other questions.

Best regards. 

Hello, I purchased a dress on November 15. Invoice #568142.

Today I received an item that is NOT what I bought.

How can I return the wrong item? I want my money back.

Thank you.

Olga Delgado